Pennsylvania American Water is alerting customers to be aware of imposters posing as company or municipal employees to gain entry to their businesses or homes.
Officials with the company say on June 5, 2021 individuals claiming to represent the “water company” approached Vocelli’s Pizza in Butler, entered its backroom under the guise of checking pipes, and then turned the water off.
The incident is under investigation by Butler Police.
The company reminds customers that all Pennsylvania American Water service personnel wear uniforms, drive company-branded vehicles and wear photo identification badges with the company’s logo. Customers are urged to take time to examine the photo identification tag whenever a Pennsylvania American Water employee arrives at their home or business. The company also never requests or collects money or credit card information at a customer’s house or business.
Pennsylvania American Water says it is committed to safety for its employees and customers. They also say if a utility worker comes to your home and you are not expecting them, do not let them into your home without proper identification.
Residents with any suspicions or questions about service personnel representing Pennsylvania American Water should call customer service at 1-800-565-7292.
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